Course Advisor

Sanjay Bhaduri


Sanjay is a Consultant & Trainer with 13+ years of experience in Business Application and transformation, Process Improvement, Project Management (Traditional, and Agile and Scrum), Quality Management (QMS), IT Service Management (ITSM), and Risk Management for diverse MNC organizations in India.

He is having a degree in Engineering (BE, Computer Science, Agra University) and (MBA, Project Management, SMU), with professional certification like: PMP®, PRINCE2®, ITIL 2011.

Key Features

  • CERTIFIED TRAINERS & INDUSTRY EXPERTS

  • 200+ TRAININGS CONDUCTED

  • 1400+ LEARNERS

  • CHOOSE YOUR LEARNING STYLE

  • HIGH QUALITY E-LEARNING



WHY BECOME A
ITIL® CERTIFIED PROJECT MANAGER?

Independent job reports states that certified ITIL® program managers earn an average annual salary of over $119K in the US, which makes ITIL® professionals among the highest-paid professionals in the IT industry!

ITIL® is the most widely accepted framework for managing IT Services. Along with providing structure to deliver IT services in a consistent manner, it gives a set of practices for implementation which has benefited many organizations. Being closely tied to ISO/IEC 2000 standards, the popularity of the framework and the demand for ITIL professionals will remain high. ITIL® Foundation Online Training helps you in accomplishing IT services tasks in cheaper, faster and more efficient ways resulting in better results. This makes ITIL® certified professionals great assets to organizations and sought-after in the job market. As an ITIL® certified manager, you have a well-defined career path towards advanced ITIL® certifications that enhance your professional worth.


WHO SHOULD JOIN ITIL® FOUNDATION CERTIFICATION TRAINING COURSE?

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT Service Management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.


PREREQUISITES FOR ITIL® V3 FOUNDATION CERTIFICATION

Although no prior IT experience is required to apply for the certification exam, it is recommended that you have some experience working in an IT Service Management (ITSM) environment or service desk and have a basic understanding of ITSM issues.

COURSE CONTENTS

MODULE 1: INTRODUCTION
  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach
MODULE 2: SERVICE STRATEGY
  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management
MODULE 3: SERVICE OPERATION
  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management
MODULE 4: SERVICE DESIGN
  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination
MODULE 5: SERVICE TRANSITION
  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management
MODULE 6: SERVICE OPERATION
  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management
MODULE 7: CONTINUAL SERVICE IMPROVEMENT
  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interface

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FAQs

1HOW WILL GETTING THE ITIL® CERTIFICATION HELP MY CAREER?
Having ITIL® Certification can help you to accomplish IT services tasks in cheaper, faster and easier ways resulting in better results. This make ITIL certified professionals great assets to any IT Service Management (ITSM) organizations and well sought-after in the market. As an ITIL certified manager, you have a well-defined career path towards advanced ITIL certifications to enhance your professional worth.
2IS ITIL® CERTIFICATIONS RELATED TO PRINCE2® AND PMP®? HOW DO I CHOOSE WHICH ONE TO ATTEMPT?
Both PRINCE2® and PMP® are certifications in the Project Management domain, but ITIL is related to IT Service Management (ITSM). ITIL and PRINCE2®are administered by AXELOS and PMP® certification is administered by Project Management Institute (PMI). ITIL® certifications can complement your project management certification and definitely will enhance your professional standing. You may check out details of our PMP Certification Online Training and PRINCE2 Foundation and Practitioner Certification Online Training
3IS ITIL® CERTIFICATION APPLICABLE TO IT (INFORMATION TECHNOLOGY) MANAGERS ONLY?
Yes. This certification is relevant only to professionals working in IT Services or for those who have a keen interest and aspire to get in to Information Technology Service Management (ITSM).
4WHAT ARE THE PREREQUISITES FOR APPEARING IN THE ITIL® FOUNDATION CERTIFICATION EXAM?
Although no prior IT experience is required to apply for the certification exam, it is recommended that you have some experience working in an IT Service Management (ITSM) environment or service desk and have a basic understanding of ITSM issues.
5HOW LONG SHOULD I PREPARE FOR SUCCESSFULLY CLEARING THE ITIL® FOUNDATION CERTIFICATION?
Though this can vary from person to person, typically 1-2 hours of preparation every day for two months should be enough to pass this certification comfortably.
6WHERE CAN I APPEAR FOR THE ITIL® CERTIFICATION EXAM?
You can appear for the exam at the end of training course with an Accredited Training Organization (ATO) or Accredited Trainer. You may study privately and then book the exam with one of the ITIL® Examination Institutes. For higher level certifications such as the Intermediate modules, training via an ATO is mandatory for all candidates.
7WHAT IS THE FORMAT OF THE ITIL® FOUNDATION EXAM?
For ITIL® Foundation exam, the format is as follows Multiple choice questions 40 questions 26 marks required to pass (out of 40 available) – 65% 60 minutes’ duration Closed book
8WHEN CAN I EXPECT THE RESULTS OF MY ITIL® EXAMINATIONS?
You will receive your result within a few weeks of sitting for the exam.
9HOW LONG IS THE ITIL® FOUNDATION CERTIFICATION VALID?
Your ITIL® Foundation certification has a lifelong validity and will never expire.
10WHERE CAN I GET MORE INFORMATION ABOUT ITIL® CERTIFICATIONS?
You can get more information from AXELOS web site certifications page.
11AFTER OBTAINING ITIL® FOUNDATION CERTIFICATION, ARE THERE OTHER CERTIFICATIONS THAT I CAN PURSUE TO FURTHER MY IT SERVICES MANAGEMENT CAREER?
Once you earn the ITIL® Foundation credential, AXELOS has a clear certification path to advance your IT Service Management career. You can pursue Practitioner, Intermediate, Expert and Master Level certifications as you progress in your career. Please contact us in case you wish to know about our ITIL Intermediate training. (Link to the form) You can also check out more details of ITSM career path on AXELOS web site.